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Usability Testing

There is simply no substitute for putting your designs-in-progress in front of real users to see if they can perform tasks. Usability testing is a well-established method for gathering this feedback in a structured way to drive design decisions. For medical devices, usability validation testing is required for regulatory approval, and must be conducted according to strict guidelines.
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We have conducted hundreds of usability tests of everything from automobile navigation systems to financial websites to surgical devices. Beth is co-author of Moderating Usability Tests: Principles and Practices for Interacting with Joseph Dumas (Elsevier, 2008).

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Result: Data-driven design decisions; improved user experience, safety, and competitive advantage

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Types of Usability Tests:

• Early prototype tests

• Cognitive walkthroughs

• Directional and preference tests

• Formative usability tests

• Baseline and benchmark tests

• Remote usability tests

• Summative usability tests for regulatory approval

Services:

• Protocol development

• Test planning

• Participant recruitment & compensation

• IRB submissions

• Moderation and data collection

• Data analysis and synthesis

• Reporting

• Design recommendations

• A/V recording

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Deliverables:

• Test protocols

• Discussion guides

• Recruiting screeners

• IRB submissions

• Test reports

• Video recordings