User Research

Gender Inclusivity in User Research

Introduction With increasing awareness of the importance of gender inclusivity, the user research community should take time to reflect...

Beyond the 5 Why’s

Think of the last time you interviewed someone, and they just responded with “yes” or “no.” We have all experienced an interviewee that...

Be Careful What You Ask For: Nuances of Phrasing Research Questions

We are developing the instructions for use (IFU) for an imaging device used by physicians. The client decided to conduct a small,...

Update on Hospital Access Challenges

The good news is that the FDA has published a report on the importance of observational research.

Hospital Access Challenges: Panel Report

Last month at the 2017 International Symposium on Human Factors and Ergonomics in Health Care I organized a panel discussion to talk...